This policy explains how invoicing, payments, refunds and cancellations work for services provided by JOBB GROUP FZE. It forms part of our Terms of Service. Where a signed Proposal sets different terms, the Proposal applies.
1. Quotes and currency
Fees are quoted in UAE Dirhams (AED) unless the Proposal states another currency. Quotes exclude taxes unless stated otherwise. Where value added tax (VAT) applies, it will be shown separately on the invoice in accordance with UAE tax law.
2. Invoicing and payment milestones
- Projects: typically invoiced in milestones set out in the Proposal, often with an upfront payment before work begins.
- Retainers: typically invoiced monthly in advance.
- Media and third-party costs: either paid directly by you to the platform, or invoiced by us in advance where we agree to manage the payment on your behalf.
Payment terms are stated on each invoice. Accepted payment methods are listed on the invoice; we do not accept payment through any channel not shown on an official invoice.
Please verify any change to our payment details by calling us on +971 55 633 4090 before making a payment. We will never ask you to pay into a new account by email alone.
3. Late payment
If an invoice is overdue, we may pause work after giving written notice until the balance is settled. Timelines will be adjusted accordingly. Where permitted by law and stated in the Proposal, we may charge reasonable costs of recovering overdue amounts.
4. Cancellations by the client
- Before work starts: you may cancel by written notice. Any upfront payment is refundable less costs already incurred on your behalf (for example licences or bookings) and any non-refundable deposit stated in the Proposal.
- During a project: you pay for work completed up to the cancellation date, plus non-cancellable third-party commitments.
- Retainers: cancellation follows the notice period in the Proposal. Fees for the notice period remain payable.
5. Refunds
Because our services are professional services delivered over time, fees for work already performed are generally not refundable. If we are unable to deliver part of the agreed Services, we will refund or credit the fees paid for the undelivered part. Approved refunds are made to the original payment method within a reasonable time after approval, and we will confirm the expected timing in writing.
6. Media spend and third-party fees
Amounts paid to advertising platforms, software providers, domain registrars or payment gateways are subject to those providers’ own refund policies. Unspent media budgets held by us on your behalf will be returned or credited when an engagement ends, less any platform fees that cannot be recovered.
7. Rescheduling
Workshops, shoots or launches can be rescheduled free of charge with reasonable notice as defined in the Proposal. Late rescheduling may incur third-party costs (for example studio or crew bookings), which we will pass on at cost.
8. Disputes about an invoice
If you believe an invoice is incorrect, please tell us in writing within 14 days of receiving it, explaining the reason. We will review it promptly. Undisputed amounts remain payable on time.
9. Contact
For billing questions, contact support@jobb.ae or call +971 55 633 4090 (Monday – Friday, 9:00 AM – 6:00 PM GST).